Home Sassa What to Do If SRD Grant Payment Date Is Not Available

What to Do If SRD Grant Payment Date Is Not Available


If you have been approved for the Social Relief of Distress grant but have no payment date, then here’s what you can do about this.

The South African Social Security Agency (Sassa) has advised beneficiaries of the Social Relief of Distress (SRD) grant, who chose the cash send payment method and have no payment dates to provide their banking details on the Sassa website. This must be done, as they may not have a payment date due to the failure of their mobile number verification.

Beneficiaries must supply their own banking information because grants will not be paid into anyone else’s bank account. This helps prevent fraud and ensures that the grant payment is made to the right recipient.

Beneficiaries must own the mobile phone on which they receive SMS notifications for the cash send payment method. This is due to Sassa’s policy of not paying grant payments to mobile numbers registered to third parties.

Beneficiaries who selected the cash send payment method and have payment due dates listed on their status are asked to get in touch with the bank they chose if they haven’t received their voucher.

Additionally, according to Sassa, if the beneficiaries accidentally delete the message containing the voucher, they should get in touch with the bank they are enrolled with so that the bank can resend the voucher.

Here are the bank contact number for cash send queries:

  • ABSA- 0 800 000 122
  • TYME BANK- 0860 999 119
  • NEDBANK- 0 800 555 111
  • FNB- 0875 759 405
  • Standard Bank- 0860 466 639

Beneficiaries of the R350 grant can collect their grant payments from the following places:

  • Personal bank accounts
  • Pick n Pay
  • Boxer Stores
  • Checkers
  • Shoprite
  • Usave
  • Selected OK Foods Supermarkets.

Beneficiaries have been reminded by Sassa that they are not required to take advantage of their grants right away because they will be kept in their accounts until they are required.

South African citizens, refugees, asylum seekers, and special permit holders between the ages of 18 and 60 who have insufficient means, do not receive social grants on their behalf, are not eligible for or do not contribute to the UIF payment, and have no other financial support are eligible for the SRD grant.

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